About Us
We are a leading provider of advanced collections and recoveries solutions, specialising in end-to-end customer and credit life cycle management. With a rich history spanning over three decades, we have established ourselves as a trusted partner for numerous blue-chip clients in South Africa.
Delivering The Ultimate Customer Experience
People
Technology
Bespoke Business Processes
Our expertise, innovative technologies, and commitment to delivering exceptional results have made us a preferred choice in the industry.
Leadership Team
Meet the visionary leaders driving CSS towards success.
We recognise that our success depends on the talent and expertise of our team members. Through a rigorous recruitment process, we attract skilled professionals who share our passion for excellence. We provide ongoing training and development opportunities to empower our employees to deliver exceptional service and drive success for our clients.
Ian Wood
CEO: BFSI
Lynn Mayet
Head HR: SA
Lizelle Bosman
Group Financial Controller
Richard Mackenzie
Head: CRM & Business Development BFSI.
Nerissa Govender
CSS Head Collections Ops & Managing Director Brooks & Luyt Inc
Awards & Accolades
We take pride in the recognition we have received for our outstanding services and solutions. Our commitment to excellence has earned us prestigious awards and accolades in the industry. These accolades serve as a testament to our dedication to delivering superior results and maintaining the highest standards of quality.
Infrastructure
At CSS, we have invested in state-of-the-art infrastructure to support our operations and ensure seamless service delivery. Our robust technological framework, combined with advanced tools and systems, enables us to handle large-scale collections and recoveries with efficiency and accuracy. We continuously update and optimise our infrastructure to stay at the forefront of the industry.
Performance, Training, and Quality Assurance
We believe in continuous improvement and strive for excellence in every aspect of our operations. Our performance-driven culture fosters a commitment to delivering exceptional results. We invest in comprehensive training programs to equip our agents with the necessary skills and knowledge to excel in their roles. Through rigorous quality assurance measures, we maintain the highest standards of service and ensure customer satisfaction.
Our expertise, innovative technologies, and commitment to
delivering exceptional
results have made us a preferred choice in the industry.
Data Privacy & Compliance
At CSS, we understand the importance of data privacy and compliance. We adhere to stringent security protocols and industry best practices to safeguard sensitive information. Our systems and processes are designed to comply with all relevant regulations and protect the confidentiality and integrity of customer data.
Recruitment & Training
We recognise that our success depends on the talent and expertise of our team members. Through a rigorous recruitment process, we attract skilled professionals who share our passion for excellence. We provide ongoing training and development opportunities to empower our employees to deliver exceptional service and drive success for our clients.
IT Infrastructure
Our IT infrastructure forms the backbone of our operations, enabling us to deliver efficient and reliable services. We have a robust and secure IT framework that supports our systems, software, and data management. With a focus on innovation and adaptability, we continually invest in our IT infrastructure to stay ahead of industry trends and ensure seamless operations.
